Google Review Management in Melbourne
Google review management in Melbourne comes down to two things most businesses never do consistently: ask every single customer, and reply to every single review. We do both for you.
Melbourne is won suburb by suburb, not citywide.
A business in Carlton and a business in Glen Waverley are not competing with each other. They are each competing with the three businesses in their own map pack.
That is why a citywide ranking number tells you almost nothing. What matters is where you sit in each suburb you actually service.
Google reads review volume and how recent those reviews are as a signal that a business is active and trusted. A Melbourne business with 40 recent reviews will regularly outrank one with 200 that stopped two years ago.
Villa Pilates runs three studios on 200 reviews.
CBD, Carlton and Glen Waverley each hold their own map pack, and each one gets its own review stream rather than a shared account.
Fox Mowing in Knoxfield sits at 44 reviews on a 5.0 average, competing against franchise operators across Melbourne's eastern suburbs.
What we run for you every week.
- An SMS review request after every job, personalised with a photo made for that customer
- A reminder to anyone who did not get around to it
- Every review answered in your voice, usually within hours, written by a person
- Your Google Business Profile monitored for suspended reviews, wrong hours and category errors
- A monthly geo grid rescan so you can see the map position moving
See where you rank across Melbourne.
We will run the geo grid scan on your business, show you the map pack position suburb by suburb, and walk through what we would do about it.