Recovery Lab Jolimont
Jolimont, WA·★ 4.9
The situation
Greg took over Recovery Lab, a premium recovery studio in Jolimont, Perth, that had already been running four to five years. Getting reviews was a grind. The little signs around the place did next to nothing, and a one-off open-day giveaway was about the only thing that had ever moved the needle.
The setback he inherited
Not long after taking over, a customer who refused to pay and a former employee took it to social media and a group chat, and a cluster of one-star reviews landed in the space of two days. The profile dropped from a near-perfect five stars to around 4.5. With a thin review count, one bad actor could drag the whole rating down.
What we did
Every client now gets a personalised request straight to their phone after a session. A quick one-tap link, in their own time, on their own connection. Greg asked for small adjustments along the way and we adapted the flow to how the studio actually runs.
The results
In four months, RepuLoop did what four years hadn't. It more than doubled the count from 62 to 126, all five-star, and lifted the rating from 4.5 back up to 4.9. The volume now insulates the profile: one disgruntled review barely registers against the wall of genuine ones.
Ranking above a rival with 7x the reviews
Here's the part that matters most. On the latest local-grid scan for 'recovery centre near me', Recovery Lab ranks first across 48 of the 49 points measured, a 98 percent share of local voice. The nearest big name, Rec Lab, carries 890 reviews to Recovery Lab's 126 and still sits behind it in the map pack. It's the whole idea in one number: you don't need the most reviews to win local search, you need fresh, consistent, five-star ones on a complete profile, which is exactly what the system produces.
An unexpected win
The prompt reaches everyone who walks in, including elite athletes. The owner of one of WA's biggest sports management companies used the facility, saw the review system, and instead of leaving a review handed Recovery Lab a sponsorship at WA's biggest running festival, a deal Greg values at 75 to 90 thousand dollars. In his words, that only came about because of the review system.
Where it's heading
With over 120 genuine five-star reviews and the top spot in the map pack, the position is now well defended. A single bad actor can't drag the rating down the way it did before, and the profile keeps building on its own after every session. Greg is already talking about the next facility with RepuLoop coming along for it.
“In four months versus four years, we've doubled our reviews. The system works, and it works well.”Greg, Recovery Lab Jolimont